Customer Support
Always happy to help!
Common purchase queries answered
Orders and Shipping
We dispatch orders as quickly as possible using Australia Post. During checkout, you can choose either Regular Post or Express Post.
Delivery times vary depending on your location and Australia Post’s network. Once your order has been dispatched, you’ll receive a tracking email so you can follow your parcel all the way to your door.
Please note that delivery times may be longer during peak periods such as Christmas, Black Friday and other major sales events.
You can create an account during checkout or at any time by clicking My Account at the top of our website.
Simply register using your email address and choose a password. Once your account has been created, you’ll be able to view your order history, update your details and track your orders.
If you need to change your shipping address, please contact us as soon as possible with your order number and the correct delivery address.
We can update your shipping address provided your order has not yet been dispatched.
If your parcel has already been shipped, we’re unable to change the delivery address. However, Australia Post may allow you to redirect your parcel using your tracking number through their website or mobile app.
Once your order has been dispatched, we’ll send you an email containing your Australia Post tracking number.
You can use the tracking link in the email to follow your parcel’s progress. If you’ve created an account, you can also log in to My Account to view your order history and tracking information at any time.
<p>No.</p>
<p>Sunnies.com.au does not store or have access to your credit card details. All payments are securely processed by trusted payment providers such as Stripe and PayPal using encrypted payment systems.</p>
<p>We only receive confirmation that your payment has been successfully processed—we never receive or store your card number.</p>
Yes. All prices displayed on Sunnies.com.au include Australian Goods and Services Tax (GST).
The price shown on the product page is the price you’ll pay at checkout (plus any applicable shipping charges).
We currently ship Australia-wide using Australia Post.
If you’re located outside Australia and would like to place an order, please contact us before purchasing. We’ll let you know whether shipping is available to your location and provide a shipping quote if applicable.
Most orders are shipped in a single parcel.
If you’ve ordered multiple items and they can’t be packed safely together, we may send your order in more than one shipment. If this happens, we’ll provide separate tracking details for each parcel.
Orders are typically dispatched within 1–2 business days.
During peak periods such as Christmas, Black Friday or other major sales events, dispatch may take slightly longer.
Once your order has been shipped, you’ll receive an email containing your Australia Post tracking number.
If you need to swap an item
Returns and Exchanges
We offer a 30-day change of mind return policy on all sunglasses. If you’re not completely satisfied with your purchase for any reason, you may return your item within 30 days of purchase.
To be eligible for a return, the item must be unused and returned in its original condition, including the original case, packaging and any tags where applicable.
Before returning your item, please contact us to obtain a Return Merchandise Authority (RMA) number. Your RMA number must be clearly written on the outside of the return parcel. Returns received without an RMA number may be delayed while we identify and reconcile the return with your order.
Once your return has been received and approved, we’ll issue a store credit voucher for the value of the returned item(s). Original shipping charges are non-refundable, and return postage is the responsibility of the customer unless the item is faulty or incorrect.
For full details, please read our Shipping & Returns Policy. All returns are also subject to our Website Terms & Conditions.
If we’ve sent you the wrong item, we’ll fix it as quickly as possible.
Please email us with your order number and a photo of the item you received. We’ll arrange for the correct item to be sent and provide instructions for returning the incorrect item. Sunnies.com.au will cover all reasonable return shipping costs for incorrectly supplied products.
If your order arrives damaged, please email us as soon as possible with your order number and clear photos of the damage.
We’ll assess the issue promptly and arrange an appropriate remedy, which may include a replacement, repair or refund in accordance with the Australian Consumer Law. We’ll also cover any reasonable return shipping costs for damaged or faulty items.
Please do not return any items until you’ve contacted us and received a Return Merchandise Authority (RMA) number.
Once your return has been approved, we’ll email you the correct return address along with instructions for returning your item. Our return location may vary depending on the product and the reason for the return.
Please write your RMA number clearly on the outside of the parcel to help us process your return as quickly as possible.
If you need assistance with an order, return, product enquiry or anything else, our team is here to help.
Email us anytime at [email protected] and we’ll respond as quickly as possible.
If you’ve entered an incorrect shipping address, please email us immediately at [email protected] with your order number and the correct address.
We can update your shipping address provided your order has not yet been dispatched.
If your order has already been shipped, we’re unable to change the delivery address. However, you may be able to redirect your parcel using Australia Post’s tracking services via their website or mobile app.
If you need to change or cancel your order, please email us as soon as possible at [email protected].
We’ll do our best to accommodate your request, provided your order has not yet been dispatched. Once an order has been handed to Australia Post, we’re unable to make any changes or cancellations.
For more information, please refer to our Shipping & Returns Policy and our Website Terms & Conditions.
We don’t currently offer pre-orders for sold out items.
If a product is out of stock, simply use the Back in Stock notification on the product page. Enter your email address and we’ll automatically notify you as soon as the item becomes available again.
Yes. We offer a 30-day change of mind return policy. If the style isn’t quite right, simply contact us within 30 days to obtain a Return Merchandise Authority (RMA) number.
Once your return is received and approved, we’ll issue a store credit voucher for the value of the returned item(s). Original shipping charges are non-refundable, and return postage is the responsibility of the customer.