Customer Support
Always happy to help!
Common purchase queries answered
Orders and Shipping
We ship all orders with Australia Post and you can choose either Regular or Express at checkout. Express is typically the fastest option, but delivery times can vary depending on your location and Australia Post’s workload. During busy periods like Black Friday, parcels may take a little longer than usual. Once your order has been handed to Australia Post, you’ll receive a tracking number so you can follow it all the way to your door.
You can create an account during checkout or anytime by clicking “My Account” in the top menu of our website. Follow the prompts to register with your email and a password. Once set up, you’ll be able to view past orders, manage your details, and track future purchases easily.
To change your shipping address, email us as soon as possible with the updated details. We can only make changes before your order has been shipped.
If your parcel has already left our warehouse, we’re unable to adjust the address, but Australia Post allows you to redirect the package through their website or app using your tracking number.
Once your order is packed and shipped, you’ll receive an email with your Australia Post tracking number. Click the link in that email to see live updates on your parcel’s progress. If you created an account at checkout, you can also log in to My Account to view your order history and tracking details anytime.
No. We never see or store your credit card details. All payments are processed securely through our trusted payment partners (such as Stripe or PayPal), who handle the transaction using encrypted systems. Sunnies.com.au only receives confirmation of payment—never your card number.
Yes. All prices on Sunnies.com.au include GST, as required for Australian retailers. The tax amount is already built into the price you see at checkout, so there are no added surprises.
Yes, we ship Australia-wide using Australia Post. If you’re trying to ship outside Australia, please get in touch and we’ll check if we can make an arrangement (additional shipping costs may apply).
Most orders are shipped in a single package. If you purchase multiple items and they don’t all fit safely in one parcel, we may send them in separate packages. If that happens, you’ll receive multiple tracking numbers so you can follow each parcel.
If you need to swap an item
Returns and Exchanges
We offer 30-day returns on all sunglasses. If you change your mind or the style isn’t right, you can return the item for an exchange or refund, provided it is unused and in its original condition, including the case and packaging.
Faulty or incorrect items are also covered, and we’ll work with you to sort it out quickly. Return postage is the customer’s responsibility unless the item is deemed faulty.
For full details, please read our Shipping & Returns Policy.
All returns are also subject to our Website Terms & Conditions.
To start a return, just email us with your order number and we’ll guide you through the process.
If we’ve sent you the wrong item, we’ll fix it quickly. Please email us with your order number and a photo of what you received. We’ll arrange the correct item to be sent and cover the return shipping for the incorrect product.
If your item arrived damaged, email us straight away with your order number and clear photos of the damage. We’ll assess the issue and organise a replacement or refund as quickly as possible. We’ll also cover any return shipping costs for damaged items.
Once your return is approved, we’ll email you the correct return address along with instructions on how to send the item back. Please do not post anything until you receive this information, as our return location may vary depending on the product and the type of return.
You can reach our team directly by emailing [email protected]. We respond quickly and can help with orders, returns, product questions, or anything else you need.
If you’ve entered the wrong shipping address, email us immediately at [email protected] with the correct details. We can update the address as long as your order hasn’t shipped yet.
If the parcel has already been sent, we can’t change the address, but you may be able to redirect it through Australia Post using your tracking number via their website or app.
Can I change or cancel an order after I’ve submitted it?
If you need to change or cancel your order, email us straight away at [email protected]. We can update or cancel an order only if it hasn’t been shipped yet. Once it has been handed to Australia Post, we’re unable to make any changes.
For full details on order changes and cancellations, please refer to our Shipping & Returns Policy.
All orders are managed in line with our Website Terms & Conditions.
We don’t currently offer pre-orders on sold out items. However, you can use our back-in-stock alert on the product page. Just enter your email and we’ll automatically notify you as soon as that style is available again, so you can jump in quickly.