Frequently Asked Questions

Need help choosing the right sunglasses? Below you’ll find answers about sizing, lens types, UV protection, shipping, returns and product care.

Choosing the Right Sunglasses

How do I know which sunglasses size will fit me?

Each product page includes lens width, bridge size and arm length. Compare these measurements to a pair you already own for the best fit.

What do the lens measurements mean?

Lens width is the width of each lens, bridge size is the gap between the lenses, and arm length is the length of the arms that sit over your ears.

Do you offer kids’ sunglasses?

Yes. We sell kids’ sunglasses for smaller faces, including styles for babies, young children, older kids and teenagers.

Do you sell men’s and women’s sunglasses?

Yes. Browse our men’s sunglasses and women’s sunglasses collections for popular frame shapes including aviators, round frames, cat eye sunglasses and classic styles.

Lenses, UV Protection and Standards

Are your sunglasses polarised?

Many of our styles are polarised. Polarised lenses help reduce glare from roads, water, sand and other reflective surfaces. Browse our polarised sunglasses range or look for the polarised badge on product pages.

Do your sunglasses block UV400?

Yes. All sunglasses sold on Sunnies.com.au provide UV400 protection, blocking 99–100% of UVA and UVB rays.

Are your sunglasses compliant with Australian standards?

Yes. Our sunglasses meet AS/NZS 1067.1:2016, the Australian and New Zealand standard covering sunglasses and fashion spectacles.

What are lens categories 2, 3 and 4?

Lens categories describe how dark the lenses are. Category 2 is a medium tint for everyday use, Category 3 is a dark tint for bright sunlight, and Category 4 is very dark and not suitable for driving. Check each product page for its lens category.

What is TAC lens material?

TAC, or Tri Acetate Cellulose, is a lightweight lens material commonly used in polarised sunglasses. It offers good clarity, durability and UV protection.

What is the difference between polarised and non-polarised sunglasses?

Polarised sunglasses reduce glare, which can make them better for driving, fishing, boating and bright outdoor conditions. Non-polarised sunglasses still provide UV protection but do not reduce reflected glare in the same way.

Frame Materials and Product Care

What frame materials do you use?

We offer frames made from materials including TR90, acetate, polycarbonate, stainless steel and other durable plastics or metals. Each product page lists the relevant frame details where available.

Are TR90 frames better?

TR90 is lightweight, flexible and durable, making it a good choice for active use, kids’ sunglasses and comfortable everyday wear.

How do I clean my sunglasses?

Use a microfibre cloth and lens-safe spray. Avoid paper towels, clothing, household cleaners and harsh chemicals, as these can scratch or damage the lenses.

Do you sell accessories and replacement parts?

Yes. We sell sunglasses cases, straps, nose pads, clip-ons and fitovers.

Prescription, Reading and Safety Glasses

Do you offer prescription sunglasses?

Not at this time. Some customers purchase frames and arrange prescription lenses through their own optometrist, but this depends on the frame and lens requirements.

Do you sell reading glasses?

Yes. You can browse our reading glasses range online.

Do you sell safety glasses?

Yes. We sell safety glasses for eye protection. Check the individual product page for the applicable safety standard and use case.

Shipping, Returns and Warranty

How much is shipping and how long does it take?

We ship Australia-wide with fast dispatch. Shipping options, costs and estimated delivery timeframes are shown at checkout. You can also read our Shipping & Returns Policy.

Do you ship internationally?

Yes. International shipping options and rates are displayed at checkout. Delivery times vary by destination country.

What is your returns policy?

You can return unused items within the timeframe outlined in our policy. For full details, visit our Shipping & Returns Policy.

What if my sunglasses arrive damaged?

Email [email protected] with your order number and photos of the damage. We’ll help resolve the issue as quickly as possible.

What if I received the wrong item?

Email [email protected] with your order number and a photo of what you received. We’ll arrange a replacement or refund where appropriate.

Do your sunglasses come with a warranty?

Yes. We offer warranty coverage against manufacturing faults. Accidental damage, misuse, loss and normal wear and tear are not covered.

How do I track my order?

You’ll receive a tracking link once your order has shipped. Use that link to follow your parcel’s progress online.

Need More Help?

Can I get support if I still have questions?

Absolutely. Email [email protected] and we’ll help you choose the right sunglasses or assist with your order.